Dear Sir or Madam,
we hope this reply will answer the questions you have.
If it doesn't help you, please reply to this e-mail and specify your
question. Don't change the subject, so we see you already got the
automated reply and won't send it again.
RapidShare.de and RapidShare.com are completely different companies.
It is not possible to use your login, download files, use folders or
collector's accounts from RapidShare.com at RapidShare.de (or the other
way around).
It's not possible to transfer payments or accounts
from one company to the other, because each company can only
administrate its own accounts.
If you get the message "Account found but password incorrect" or
"Account not found" please be sure that you are not trying to use your
RapidShare.com account at RapidShare.de or the other way around.
If you forgot your RapidShare.de login-information please use
http://rapidshare.de/en/forgotpw.html.
Thank you for your attention.
Best regards,
Support - www.Rapidshare.de - support@rapidshare.de
Please note:
If you still have problems please reply on this email without
changing the subject and attach your complete correspondence to your answer.
Only then it is possible for us to give you a fast reply.
