IT Supporter (m/f)


New Member
Job description
Join one of the fastest-growing, most innovative software companies in the world of cloud and take on an exciting and challenging role at Plesk. We are a global software company with offices in 6 countries and more than 200 employees worldwide. Discover a career you love and contribute to our continued success in leading the innovation of cloud services enablement.

Plesk is the leading cloud and WebOps platforms to run, automate and grow applications, websites and hosting businesses in more than 32 languages across 140 countries in the world. 50% of the top 100 worldwide service providers are partnering with Plesk today. Being the only OS agnostic platform, Plesk is running on more than 360’000 servers, automating 10M+ websites and at least 19M mail boxes.

Our culture

As a team we thrive for excellence, innovation, collaboration and efficiency. We enjoy what we do, understand our customers and build a platform that clients love and need. The relentless commitment of our team to accept new business challenges guarantees that we are creative and respectful of time, resources as well as the environment. We keep all our actions and goals transparent, cultivate a culture of leadership, inclusion, execution and respect.

Role and responsibilities

Overview of tasks:

· Customers help to install, configure and operate Plesk

· Troubleshoot problems - Identify sources of error and provide customer solutions

· Knowledge exchange within the team, as mentor and coach

· Maintain good customer relationships through phone, email and chat

· Help to keep the Plesk knowledge database up-to-date

· Expertise in Plesk and related services

We expect from you:

· One or two years professional experience as a system administrator for Linux / Windows servers

· Knowledge in the configuration of web, mail, FTP, DNS, SQL databases, network services on Windows and Linux servers

· Basic knowledge in webhosting technologies, Plesk and other server management systems

· Experience in personal management and mentoring

· Excellent customer-oriented skills

· Excellent verbal and written communication skills in English and German. Other languages ​​are a bonus.

We are hiring in our new office in Cologne providing a lot of benefits including MS, RedHat and LPIC certifications at company expenses.

Contact us here